Help for donors

Manage your standing orders and Direct Debits.

James Bainbridge avatar Will Swan-Bell avatar Amber Dempster avatar
20 articles in this collection
Written by James Bainbridge, Will Swan-Bell, and Amber Dempster
FAQs

How do I disable or remove my browser extensions and add-ons?

This may help if you are experiencing problems making your donation
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Written by Will Swan-Bell
Updated over a week ago

What will I receive when I make a donation?

The email receipts we send when donations are made
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Written by James Bainbridge
Updated over a week ago

What will I receive when I set up a monthly, quarterly or annual donation?

The emails we send to donors when schedules are created
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Written by James Bainbridge
Updated over a week ago

Will Enthuse send me a copy of the Direct Debit guarantee when I donate?

What you'll receive from Enthuse when you set up a recurring donation
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Written by James Bainbridge
Updated over a week ago

Is Enthuse regulated?

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Written by James Bainbridge
Updated over a week ago

Does Enthuse accept donations to private bank accounts or individuals?

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Written by James Bainbridge
Updated over a week ago

What steps will you take if fraudulent activity is suspected?

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Written by James Bainbridge
Updated over a week ago

Is Enthuse’s payments portal secure?

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Written by James Bainbridge
Updated over a week ago

Are donations safe with Enthuse?

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Written by James Bainbridge
Updated over a week ago

How do I make a complaint?

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Written by James Bainbridge
Updated over a week ago

What is your refund policy?

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Written by James Bainbridge
Updated over a week ago

Do you make money on interest?

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Written by James Bainbridge
Updated over a week ago

How are you different to other platforms?

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Written by James Bainbridge
Updated over a week ago

Why was I asked to cover the platform fees?

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Written by Amber Dempster
Updated over a week ago

Why was I asked to leave a gift to the platform?

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Written by James Bainbridge
Updated over a week ago

Why do we charge charities a fee?

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Written by James Bainbridge
Updated over a week ago