Help for donors

Can I receive a refund of my donation?

Written by James Bainbridge
Updated over a week ago

How do I disable or remove my browser extensions and add-ons?

This may help if you are experiencing problems making your donation

Written by Will Swan-Bell
Updated over a week ago

What will I receive when I make a donation?

The email receipts we send when donations are made

Written by James Bainbridge
Updated over a week ago

What will I receive when I set up a monthly, quarterly or annual donation?

The emails we send to donors when schedules are created

Written by James Bainbridge
Updated over a week ago

Will Enthuse send me a copy of the Direct Debit guarantee when I donate?

What you'll receive from Enthuse when you set up a recurring donation

Written by James Bainbridge
Updated over a week ago

Is Enthuse regulated?

Written by James Bainbridge
Updated over a week ago

Does Enthuse accept donations to private bank accounts or individuals?

Written by James Bainbridge
Updated over a week ago

What steps will you take if fraudulent activity is suspected?

Written by James Bainbridge
Updated over a week ago

Is Enthuse’s payments portal secure?

Written by James Bainbridge
Updated over a week ago

Are donations safe with Enthuse?

Written by James Bainbridge
Updated over a week ago

How do I make a complaint?

Written by James Bainbridge
Updated over a week ago

What is your refund policy?

Written by James Bainbridge
Updated over a week ago

Do you make money on interest?

Written by James Bainbridge
Updated over a week ago

How are you different to other platforms?

Written by James Bainbridge
Updated over a week ago

Why was I asked to cover the platform fees?

Written by Amber Dempster
Updated over a week ago

Why was I asked to leave a gift to the platform?

Written by James Bainbridge
Updated over a week ago

Why do we charge charities a fee?

Written by James Bainbridge
Updated over a week ago

Changing the date for a recurring donation

Change the date for your regular payment to the charity you're supporting

Written by James Bainbridge
Updated over a week ago

Changing the amount of a standing order or Direct Debit

Change the amount of your regular payment to the charity you're supporting

Written by James Bainbridge
Updated over a week ago

Cancelling a recurring card payment or Direct Debit

Cancel your recurring card payment or Direct Debit for a charity.

Written by James Bainbridge
Updated over a week ago