Go to Enthuse
All Collections
Help for donors
Help for donors
Manage your standing orders and Direct Debits.
20 articles in this collection
Written by
James Bainbridge,
Will Swan-Bell,
and
Amber Dempster
Can I receive a refund of my donation?
Written by
James Bainbridge
Updated over a week ago
FAQs
How do I disable or remove my browser extensions and add-ons?
This may help if you are experiencing problems making your donation
Written by
Will Swan-Bell
Updated over a week ago
What will I receive when I make a donation?
The email receipts we send when donations are made
Written by
James Bainbridge
Updated over a week ago
What will I receive when I set up a monthly, quarterly or annual donation?
The emails we send to donors when schedules are created
Written by
James Bainbridge
Updated over a week ago
Will Enthuse send me a copy of the Direct Debit guarantee when I donate?
What you'll receive from Enthuse when you set up a recurring donation
Written by
James Bainbridge
Updated over a week ago
Is Enthuse regulated?
Written by
James Bainbridge
Updated over a week ago
Does Enthuse accept donations to private bank accounts or individuals?
Written by
James Bainbridge
Updated over a week ago
What steps will you take if fraudulent activity is suspected?
Written by
James Bainbridge
Updated over a week ago
Is Enthuse’s payments portal secure?
Written by
James Bainbridge
Updated over a week ago
Are donations safe with Enthuse?
Written by
James Bainbridge
Updated over a week ago
How do I make a complaint?
Written by
James Bainbridge
Updated over a week ago
What is your refund policy?
Written by
James Bainbridge
Updated over a week ago
Do you make money on interest?
Written by
James Bainbridge
Updated over a week ago
How are you different to other platforms?
Written by
James Bainbridge
Updated over a week ago
Why was I asked to cover the platform fees?
Written by
Amber Dempster
Updated over a week ago
Why was I asked to leave a gift to the platform?
Written by
James Bainbridge
Updated over a week ago
Why do we charge charities a fee?
Written by
James Bainbridge
Updated over a week ago
Managing your donations
Changing the date for a recurring donation
Change the date for your regular payment to the charity you're supporting
Written by
James Bainbridge
Updated over a week ago
Changing the amount of a standing order or Direct Debit
Change the amount of your regular payment to the charity you're supporting
Written by
James Bainbridge
Updated over a week ago
Cancelling a recurring card payment or Direct Debit
Cancel your recurring card payment or Direct Debit for a charity.
Written by
James Bainbridge
Updated over a week ago