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Help for donors
Here you'll find articles to help donors
Disable or remove browser extensions and add-onsThis may help if you are experiencing problems making your donation
How Enthuse is different from other platformsHow Enthuse differs from other fundraising platforms
Does Enthuse accept donations to private bank accounts or individuals?
Steps Enthuse take if fraudulent activity is suspected
Enthuse security payments portal
Are donations safe with Enthuse?
Is Enthuse Regulated
Requesting a Refund
Enthuse voluntary gift
Enthuse donor fee cover
Charity fees
Can I move a donation from one page to another?
Changing the date or amount of your recurring (scheduled) donationChange the date or amount of your regular payment to charity
Cancelling a recurring donation (schedule) or direct debitCancel your recurring card payment or Direct Debit for a charity.
Refunding donationsIf you've made a donation via Enthuse and would like to receive a refund, here's how we can help.
Donation Receipts - everything you need to knowLearn all about the receipts that are sent to donors.