When you donate through Enthuse, we'll send you a receipt.
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​What will I receive when I make a donation?

What will I receive when I set up a recurring Direct Debit?

What will I receive when I set up monthly, quarterly and annual donations?

Direct Debit Guarantee

Resending receipts

When you make a donation via Enthuse, you'll receive an email receipt. This will confirm the key details for you.

Here's what the email we'll send you will look like:

Here's a rundown of the emails that we send:

This email is sent immediately after your schedule (recurring donation) is created.
It'll look something like this:
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This email confirms that you've set up a schedule - you'll get a separate email receipt for the first payment.
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This email is sent immediately after payment is taken.

If a schedule is being paid by card, the first payment will usually be taken on the day that the schedule is created, but Direct Debits are always scheduled in the future, so the payment notification will be sent when the payment has been taken. (usually 7-10 working days)

If you have an account with Enthuse, you can turn these emails on and off by logging in and navigating to Settings > Notifications.

By default, you will receive a receipt for every payment, however some charities have recurring donation receipts turned off, so don't be surprised if you aren't receiving these.

When you set up a recurring donation via Enthuse, you'll receive an email to confirm the recurring donation setup, and you'll get a payment receipt too.

Here's a rundown of the emails that we send:

This email confirms the recurring payment you've set up. You'll get a separate email receipt for the first payment. If you're paying by Direct Debit, you'll get another email too - you can find out about that here.

This email is sent immediately after payment is taken.

If you're paying by card, the first payment will usually be taken on the day that the schedule is created, but Direct Debits are always scheduled in the future, so the payment notification will be sent when the payment has been taken. (usually 7-10 working days)

If you have an account with Enthuse, you can turn these emails on and off by logging in and navigating to Settings > Notifications.

By default, you will receive a receipt for every payment, however some charities have recurring donation receipts turned off, so don't be surprised if you aren't receiving these

When you set up a Direct Debit on Enthuse, we'll send you confirmation by email.

Here's a rundown of what you can expect to receive:

This will be sent immediately after you set up your recurring donation

This will be sent immediately after you set up your recurring donation. It'll look like either of the below:

This will be sent after your first payment is taken. This can be up to 3-5 days after your chosen collection date

If you would like another copy of your receipt you can either reach out to the charity or contact our Support Team who will be happy to help.
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