Requesting a Refund
Emma Smith avatar
Written by Emma Smith
Updated over a week ago

This article is for donors

At Enthuse, we understand that sometimes donors may need to request a refund for their donation.

Enthuse can accept refund requests only up until the point that the donation has been passed to the charity client. We do not charge a fee to process a refund (even though we incur costs to do so) and we return all transaction fees associated with the original donation when making a refund during this period.

After the funds have been transferred to the charity Enthuse can't process refunds as we no longer hold the funds. The donor would, at this point, need to approach the charity directly for a refund.

If you would like to request a refund for your donation, please contact us and provide us with the amount, date, proof of donation, and your request details.

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