This article is for donors on the Enthuse Platform
All donors via Enthuse can receive a refund of their donation in accordance with our refund policy, which can be found in our Donor FAQs here.
If you'd like to receive a refund of your donation, all you need to do is contact us and we'll be happy to provide support. Alternatively, the charity you've donated to can do this too.
In some cases, we will be unable to refund a donation.
Some examples are:
When we have already paid the funds to the charity
When a Charity processes all refunds
In these cases you should contact the charity directly.
We can issue refunds up until we've paid the funds to the charity you donated to.
After this point, you'll have to contact the charity directly, as Enthuse are no longer holding the funds.