When you have a fundraising page with Enthuse and refunds need to be issued, here's how we can help.
How donations to your fundraising page can be refunded
All donors via Enthuse can receive a refund of their donation in accordance with our refund policy, which can be found here.
In the event that any donor to your page needs a refund, all they need to do is contact us and we'll be happy to provide support. Alternatively, the charity that has received the donations can refund them too.
If you have any queries, please don't hesitate to reach out to the Support team. We'll be happy to help you.