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Steps Enthuse take if fraudulent activity is suspected
Steps Enthuse take if fraudulent activity is suspected
Emma Smith avatar
Written by Emma Smith
Updated over a week ago

This article is for donors

Enthuse employs a comprehensive and robust system to ensure the security and integrity of all transactions carried out through our platform. Through an automated fraud detection system, every transaction is scrutinised to identify any potential fraudulent activities.

In the rare instance that our fraud detection system raises suspicion regarding a particular transaction, Enthuse takes immediate action to safeguard the interests of our users. In such cases, if there is reasonable cause to believe that a transaction could be fraudulent, Enthuse reserves the right to initiate a refund process to protect the rightful cardholder.

This proactive approach underlines our commitment to maintaining the highest standards of security and trust within our platform. By monitoring and addressing potential fraud, Enthuse aims to provide a secure and seamless experience for all users, ensuring that legitimate transactions proceed without interruption while minimising any potential risks associated with fraudulent activities.
Your security and peace of mind are of utmost importance to us, and we continue to refine and enhance our fraud prevention measures to uphold this commitment.

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