Strava FAQs

Answers to common Strava Questions

Emma Smith avatar
Written by Emma Smith
Updated over a week ago

This article is for Fundraisers on the Enthuse Platform

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How to connect Strava to your fundraising page

If you've registered for an event, you can find out how to access your fundraiser dashboard here

If you haven't registered for an event, you'll be able to log in instead

Once you've logged in, you'll see the Connect to Strava option on your fundraising page, this sits just underneath your fundraising story.

If you select this, you'll be taken to Strava's site, where you can log in and confirm the connection. When you've done this, select Finish, which will take you back to your fundraising page

Note: If you are already logged into Strava on your device, you may not see the second step above

That's it! When you've connected Strava, it'll show up on your page, where you can also disconnect your account if you need to

How do I know if I've successfully connected my Strava account?

Check on the Enthuse platform

If you're logged in and you've connected Strava, you won't see 'Connect to Strava' on the page, as mentioned above, instead you'll see a tile which displays your account connection status:

This tile is only visible to you, the fundraiser, when you are logged in to your fundraising page.

Check on Strava

To check this in Strava, you can do that via your apps list.
​Log in to Strava

Note: We're using a PC with Google Chrome in the screenshot below, so your view might be slightly different. You may not be able to complete this on mobile.

At the top of the screen, you should see your profile image. Select Settings.

Open the My Apps tab. You should see the Enthuse app. If you don't, there's no connection.

You can also revoke access here if needed.

How do I disconnect Strava from my page?

After you've successfully connected your Strava account to your Enthuse fundraising page, you'll see a tile which displays your account connection status

If you'd like to disconnect from Strava, simply select the "Disconnect from Strava" button within the tile. If you disconnect your account, any activities you've already tracked will remain, but future activities won't be tracked.

You'll also be able to reconnect at any point, as the tile below will be displayed to you on your fundraising page

How do I make sure my activity shows? Privacy settings

If you've successfully connected Strava to your account (either when you set up your personal fundraising page or afterwards with the "Connect to Strava" tile on your page) but your activities aren't appearing, your Strava privacy settings may be stopping this.

Your Strava privacy settings allow you to control who can see your profile page and activities in Strava.

In order for your activities to be included on your fundraising page, you need to set the audience to 'Everyone'. Here's how to do that:

Note: We're using a PC with Google Chrome in the screenshots below, so your view might be slightly different.

At the top of the screen, you should see your profile image.
Select Settings.

Open the Privacy Controls tab

Under the Activities heading, set Who can see to 'Everyone'.

Changing the Activities privacy control will affect new activities only - it doesn't retroactively change the privacy controls for activities you've already uploaded

Note: if you've already recorded activities that are part of the event, unfortunately we won't receive these from Strava, so you'll need to add manual activities if you want them to appear on your page.

How do I hide my Map?

You can choose to completely hide your run map or certain parts of it within Strava. Here's how to do that:

Log into your account in Strava

At the top of the screen, you should see your profile image.
Select Settings.

Open the Privacy Controls tab

Scroll down to the Additional controls Map Visibility section

You can choose to

  • Hide a specific address e.g. your home and a radius around it

  • Hide the start and end points of an exercise no matter the location, by setting a distance

  • Disable the map fully by toggling on the button.

Note: these changes will only apply to new activities, those on your fundraising page already will not update the the new settings.

How to add manual activities on Strava

You can add an activity to Strava even if you didn't record it with a GPS device by creating a manual activity. Simply enter time and distance for an activity on directly on Strava (like a ride, run, hike, walk, etc). This is a great way to keep track of your training even if you aren't able to record with a GPS device.

  • On the web, select the plus sign icon in the upper right-hand corner. Select Add manual entry from the drop-down list.

  • On Android, select the plus sign icon on the bottom right of your feed and select Manual Activity.

  • On iOS, select the plus sign icon in the upper left-hand corner and select Manual Activity.

  • Select your sport, enter the other required fields, and click Create or Save.

Can I edit the start time, distance, duration or elevation of my manual entry?

No, in order to edit any of these values you will have to delete the existing activity and create a new one. Keep in mind this will remove all kudos, comments, and photos associated with the original activity.

How to add manual activities to your page without using Strava

If you're fundraising as part of a virtual event, in addition to being able to link a Strava account, you can add activities manually to update your distance total and show your supporters how you're getting on with your challenge.

Note: The charity you're supporting may not have enabled this for the event you're taking part in, so it may not be available on your page. We'd recommend getting in touch with them if you're not sure.

Login to your fundraiser dashboard. If you're not sure how to do that, go here.

On your page, you'll see an Add an activity option. This will allow you to enter the details for your activity. When you've finished, select Save activity.

Provided that your activity is within the allowed activity types (running, cycling, etc.) and the dates for the event, it should now appear on your page.
If you want to, you can add some more detail, including text, images, and a YouTube video. To do that, select Edit post, and select Finish editing when done.

Troubleshooting: My Strava activity isn't showing on my fundraising page

If you've connected a Strava account to your fundraising page, but the activities you're completing aren't appearing on your page and updating your distance total, there are a few reasons why this might be.

Here are the main ones, and what to do about them:

  • Strava account not connected - try to disconnect and reconnect the account as above. You may need to revoke access and start again.

  • Strava privacy settings - in order for your activities to be visible on your page, the audience for them needs to be set to 'Everyone'. More detail about this here

  • Activities completed before Strava connected - Strava will only send us new activities after you've connected your Strava account, so if you've already recorded any that you want to include, you will need to re-add these as new activities

  • Activities completed outside of the event dates - In order to be included in the event, your activities need to be completed within the event dates, so if you've set up your page and connected Strava prior to the event start date, you'll be able to raise money, but your activities won't start counting until the start date

  • Wrong activity type - the event you're taking part in might be running only, so walking activities won't be accepted (for example), or manual activities might not be allowed. If you're not sure, we'd recommend getting in touch with the event organiser.

If you've done all of the above and still no joy, please contact [email protected] and we'll do what we can to help you. πŸ‘

Troubleshooting: Why is my finish time different on my fundraising page to Strava?

Strava automatically records two different times: Moving Time and Elapsed Time. We record the elapsed time on the fundraising page.

This is the time from when you started exercising to when you stopped, including any periods when you may have paused the timing. This provides a more accurate time when used for a competition. The moving time for someone who runs a mile pauses for 5 minutes then runs a second mile will likely be faster than someone who runs the two miles continuously.

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