Skip to main content
All CollectionsTechnical Support
Ensuring you receive Enthuse emails
Ensuring you receive Enthuse emails

How to ensure you always receive our emails by adding us to your safe senders list.

Emma Smith avatar
Written by Emma Smith
Updated over 5 months ago

How to add us to your safe senders list to ensure you receive all emails from Enthuse.


How to add us as a safe sender if your organisation is blocking emails.

You'll need to contact your IT department and get @enthuse.com added to your "safe senders" list, sometimes known as a "whitelist".


How to add us as a safe sender in Outlook (2000 or above) desktop version

When opening an email from us you'll likely see an alert that reads "Click here to download pictures".
โ€‹


Right-click this banner and select "Add the Domain @enthuse.com to Safe Senders List"



How to add us as a safe sender in Google (Desktop)

  1. Click the cog icon in the top-right corner and then More Mail settings.

  2. Select Safe and blocked senders and then Safe senders.

  3. Add @enthuse.com to the list of Safe senders.


How to add us as a safe sender in other mail providers (hotmail/ yahoo etc.)

Usually, you will be able to drag and drop an email from your junk folder to your inbox, and the mail provider will ask if you'd like to always receive mail from this address. Click yes when prompted.

Alternatively, in settings, you'll be able to add us to the Safe Senders list.



โ€‹

Did this answer your question?