2 Step Verification (2SV) FAQs

Frequently asked Questions regarding 2 Step Verification (sometimes called 2 Factor Authentication)

Emma Smith avatar
Written by Emma Smith
Updated over a week ago

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What is 2-Step verification on Enthuse?

2-Step verification, or 2SV, (sometimes called 2 Factor Authentication or 2FA) is an extra layer of security used to protect your account.

2SV is an extremely important security update to our platform that is become widespread across technology platforms. Having a second form of verification dramatically reduces the risk of someone hacking your account by getting access to your email address.

How do I setup 2-Step verification (2SV) and use it to login?

Check out this article to learn all about setting up 2SV with text messages or the Authy mobile/ desktop app, and how you can use it to login.

What is Authy?

Authy is one of the most trusted and well known verification tools. It generates 2SV codes to protect your account from hackers and hijackers by adding an additional layer of security.

What is the best way to resolve issues with Authy?

The easiest and fastest way to resolve any issues you might have would be via Authy's help centre. Authy has extensive guides and support materials covering any scenario that would result in you not being able to access your verification codes. If you are still having trouble, please contact a member of our support team who will be more than happy to help.

Can I verify using email?

No this is not an option. The purpose of 2SV is to reduce the reliance on having email as the single point of verification for your account. If you could verify using email then if somebody had access to your email account they would still be able to access your details. Using a phone or app prevents this from happening, keeping your charity and your supporters' data safe.

Can you disable 2SV on my account?

No. 2SV is there to protect our platform and your data.

2SV is only beneficial if all of users are required to enable it.

What if I don't have a company phone I can use for 2SV?

You can install Authy on your desktop if you do not have a phone you can use to install the Authy app. Click here to learn how to install the desktop app. However, you will still need a temporary phone number when setting up the app for the first time. This could be a personal or work phone/landline.

How can I update the phone number linked to my Authy account?

Click here and follow the instructions to reset your phone number. Make sure to read through the initial checkboxes as you may not have to reset your number.

How can I reset the password on my Authy app?

Follow the instructions in this article to reset your Authy app passwords and codes.

Can I switch my verification method?

Mobile app to text message verification: When you verify using the Authy app you automatically enable text message verification. When logging in simply click on "Request code in text message" to use text message to access your account.

Text message to mobile app verification: Simply install the Authy app and follow the instructions: https://authy.com/download/

Do you need more help with 2SV? Email [email protected] with '2SV' in the subject line.

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