Finding a payment
To find a payment:
Select Accounts > Payments in the Enthuse menu.
Add your filters and click "Search" to see a list of payments
If you want to view more details about the payment, click the Pencil icon on the same row.
Exporting a Payment report
To export a payment report:
Select Accounts > Payments in the Enthuse menu.
Add your filters and click "Search" to see a list of payments
Once filters have been applied click export.
Understanding your Payment report
When accessing the Payment Reports you will see a number of fields that will support with the reconciliation of your fundraising.
Payment Report Fields
Please find below the related fields and, where appropriate, what they mean:
Date: Date payment was made
Supporter ID: A unique identifier for this supporter
Corporate/Connected Platform: The company or connected platform this is related to (E.G. London Marathon)
Title: Donor's Title (if not anonymous)
First Name: Donor's First Name (if not anonymous)
Last Name: Donor's last name (if not anonymous)
Email: Donor's email address (if not anonymous)
House Number
Address 1
Address 2
Town
Postcode
Country
Phone
Is Guest: Is a guest user on Enthuse
Reference Code: Checkout reference code
Payment Type:
Payment ID: Unique payment ID
Transaction Reference: Unique transaction ID
Schedule ID: Unique ID if recurring donation
Schedule Created On: Date recurring donation started
Schedule Type: Single/ First Monthly/ Monthly/ Quarterly/ Annual
Schedule Status: Live/ Cancelled/ Failed
Currency
Payment Amount: Total payment amount
Donor gave Enthuse Gift/Tip: Yes/ No (Please note this is not related to Gift Aid)
Gift Aid Claimed Date
Gift Aid: Amount in Gift Aid
Gift Aid Status: Unclaimed/ Claimed/ N/A
Processing Fee: Deductions from the donation and Gift Aid amounts
Platform Fee: Deductions from the donation amount only
Gift Aid Fee: Deductions from the Gift Aid amount only.
Paying In Fee
Payment Provider Fee: Card and Direct Debit fees, charged by payment processing partners.
Net Payment Amount
Donor Covered Fee: Yes/ No
Donor Fee Cover Amount
Marketing Opt-in Answer: Consent to charity marketing
Marketing Opt-in Date: Date of consent to charity marketing
Status: The Status of the donation - Collected/ Paid/ Refunded/ Chargeback
Purchase Info
Message: Message from Donor
Event Name
Fundraiser Supporter ID: A unique identifier for this supporter
Fundraiser First Name
Fundraiser Last Name
Fundraiser Page URL: The unique URL of the fundraising page
Team Page URL: The unique URL of the fundraising page
Fundraiser Page ID: Unique fundraising page ID
Event Page ID: Unique Event page ID (If connected to an event)
Team Page ID: Unique Team page ID
If you have Payment, Donor, Fundraiser, Event or Team Custom Codes or Custom fields, these will also show on this report.
Understanding payment statuses
Payments in the platform can have the following statuses:
Collected: The payment has been processed successfully and the funds are waiting to be paid out to your organisation in the next scheduled payout.
Paid: The funds have been paid out to you.
Refunded: The payment has been refunded to the donor before it has been paid out to your organisation.
Pending: The payment has not been collected yet (usually shown only for Direct Debits). This can take up to 3-5 days for the status to change.
Cancelled: The payment has been cancelled before processing by the donor (usually shown only for Direct Debits).
Chargedback: The payment has been reversed by request of the donor after it has been paid out to your organisation and the funds have been returned to their account.
Failed: The payment was not collected successfully (usually shown only for Direct Debits).
This can happen for a few reasons, the most common being the user has cancelled the direct debit at the bank end, or, there was insufficient funds available upon multiple attempts. We will not reattempt the payment once it has got to failed status.
Note: If you are using Stripe, all successful payments will show as 'Paid' by default. This may include payments which are successful but yet to be paid out by Stripe.
Understanding and Reconciling Payment Discrepancies
Discrepancies in payment and payout reports can sometimes cause confusion. These usually arise due to various factors like donor fee covers, refunds, processing errors, and differences in report inclusion criteria. This section provides guidance to help you reconcile discrepancies on Enthuse.
Overview of potential Payout Discrepancy Causes
The most common reasons for differences in payout and report amounts include:
Donor Fee Cover: Donors may choose to cover processing fees, which contributes more than their base donation. This is reflected differently in the payout report compared to basic payment transaction details.
Refunds and Voided Transactions: Refunded payments and their fees might create discrepancies. Voided transactions also impact reports differently.
Processing Corrections: Updates or corrections in processing fees can cause temporary inconsistencies until records are updated.
Resolving Payout Amount Discrepancies
If you encounter discrepancies, you can follow these steps:
Check for Donor Fee Covers: Add donor fee cover amounts listed in payout details when reconciling the total payment amounts.
Include Missed Transactions: Ensure earlier missed transactions are accounted for by using previous reports.
Steps to Address Payment Report Discrepancies
Export the latest report from the Donations & Fundraising section to ensure updates are reflected.
Adjust the payment report settings to 'All' to include refunded payments and their fees.
For refunded payments, manually adjust the net payment amount to factor in retained fees.
Frequently Asked Questions (FAQs)
Why don’t the payment report and payout screen totals match?
Discrepancies often arise due to donor fee covers or processing fee corrections. Ensure donor fee covers and earlier payouts are fully accounted for.
What if my updated report still doesn’t reconcile?
Check for voided or deleted registrations; these often appear in one report but not another. Make sure all payments, including refunds, are in the correct settings.
What if I need receipts or additional records?
Enthuse can reissue receipts for personal or business transactions. Contact support for further assistance if needed.