Most web browsers allow you to install extensions or "add-ons." Extensions are small applications that add features to your browser, and enhance or modify the way websites are displayed.

Some extensions can block payments from being made or personal details from being entered by affecting things like cookies and reCAPTCHA.

If you installed an extension in your web browser, but you don't want to use it anymore, you can disable the extension, or permanently remove it.

Please note: Using a private browsing or incognito window may disable some extensions, so we recommend trying this first.

To disable or remove a browser extension, follow the steps for your browser below.

Google Chrome

  1. Open Google Chrome.

  2. Click the Customize and control Google Chrome icon in the upper-right corner of the window.

  3. In the menu, click More tools, and then Extensions.

  4. The Extensions tab opens. To disable an extension, click the blue toggle switch so it turns grey .

  5. To remove an extension, click the Remove button.

Safari
To disable or remove an extension in Safari for macOS, follow these steps.

  1. In the menu bar, click the selector, and choose Preferences...

  2. In the Preferences window, click Extensions.

  3. On the left, uncheck any boxes next to the extensions you want to disable.

  4. To remove the extension, click the extension name on the left, then click the Uninstall button.

Firefox

  1. Open Mozilla Firefox.

  2. In the upper-right corner of the window, click the Open Menu icon.

  3. In the menu, click Add-ons.

  4. On the left side of the Add-on Manager tab, click Extensions.

  5. On the right, under Manage Your Extensions, locate the extension you want to disable or remove.

  6. To disable an extension, click the blue toggle switch so it turns grey .

  7. To remove an extension, click the menu button, then click Remove.

Microsoft Edge

  1. Open Microsoft Edge.

  2. Select More from the upper-right corner of the screen.

  3. In the menu, click Extensions.

  4. To disable an extension, click the blue toggle switch so it turns grey .

  5. If you want to remove an extension, hover your mouse pointer over the extension, then click the gear icon in the upper-right corner.

  6. To remove the extension, click Uninstall.

  7. In the This app and its related info will be uninstalled confirmation box, click OK.

Internet Explorer

  1. Open Internet Explorer

  2. Click the gear icon and select Manage add-ons.

  3. In the Manage add-ons window, find the add-on you want to disable in the list on the right.

  4. Click the add-on to select it, then click the Disable button located in the bottom-right of the window.

To find out more about the browsers we support, go here.

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