To process payments and receive payouts through Enthuse, your organisation may need to complete verification. This is sometimes called KYC, which stands for Know Your Customer. These checks help confirm the organisation using the account, the person responsible for it, and, where needed, the trustees or directors linked to the organisation.

Before beginning verification, it helps to have the following information ready:

The bank account used for payouts should normally be in the legal name of the organisation.

Enthuse works with Stripe to process payments. Stripe is required to verify information about organisations using its payment services. These checks help prevent fraud, money laundering and misuse of payment systems.

Verification also helps make sure payouts are sent to the correct organisation and that the right person is authorised to act on behalf of the account.

The exact information requested can vary by account. Stripe may ask for different information depending on the organisation type, location, payment activity and risk checks. Most charity accounts should expect verification to cover three areas.

Stripe may ask for details about your organisation, including:

These details should match the information held on relevant public registers where possible, such as the Charity Commission, OSCR, Companies House or another applicable registry. If details do not match, verification may take longer or Stripe may ask for additional information.

The Stripe onboarding flow uses the term “business” broadly, but it supports charities and non-profits as well.

You can enter your charity’s legal name, details and charity number in place of a business name and number, and the process will work the same way for your organisation.

You'll also be asked to provide a Business type and there will be an option such as "non-profit" - please select that option, and Charitable Company under Business structure when setting up.

Stripe requires one individual linked to the organisation to act as the Account Representative.

This should be someone authorised to act on behalf of the charity, such as a trustee, director, senior manager, or another person with significant responsibility for the organisation.

The Account Representative is the person who completes full identity verification for the account. Stripe may ask this person to provide one or more of the following:

The exact request may vary. Stripe will show what is needed during the verification process.

In many cases, the Account Representative should be a person who is authorised to act for the organisation, this could be a Senior Person, Director or Trustee.

They need to be someone who can take responsibility for the payment account and confirm the information provided is accurate.

If your charity has a board or multiple trustees/directors, Stripe may also need details of those people. This is separate from the full identity verification completed by the Account Representative.

For trustees or directors, Stripe may ask for:

These details help Stripe verify the organisation’s leadership structure. Stripe may compare the names provided against relevant public registers or third-party sources.

Not usually. Additional trustees or directors added for relationship verification do not normally need to complete full identity verification unless they are also acting as the Account Representative. However, their details still need to be accurate and complete.

Verification may fail or remain incomplete if trustee or director names are missing, mismatched or incomplete. For example, this can happen if:

To avoid delays, check that the information you enter matches your official records as closely as possible.

KYC stands for Know Your Customer. It is the process payment providers use to verify who is using their services. For charities, this usually means verifying the organisation, the person responsible for the account, and the trustees or directors connected to the organisation.

Stripe needs to verify that a real, authorised individual is responsible for the account.

This does not mean the person owns the charity. It means they are the named representative responsible for completing verification and confirming the account information.

Stripe may need to verify the relationship between the organisation and the people responsible for running it. For charities, this usually means trustees or directors rather than owners. Charities do not usually have beneficial owners in the same way as private companies.

A home address may be used as part of identity or relationship verification. It helps Stripe distinguish between individuals and verify the person’s details. This information is used for verification purposes. It is not shown publicly on your Enthuse page.

In some cases, Stripe may need stronger identity verification for the Account Representative. This may include checking a photo ID and confirming that the person completing the check is present. Stripe may only request this where it is needed for the account.

The person completing full identity verification should be the Account Representative named on the account. Other team members may help gather information, but the Account Representative must complete any personal identity checks themselves.

If the person already listed on the account is the only trustee or director and is also acting as the Account Representative, you may not need to add additional people.

Make sure your official records are up to date where possible. If your trustees, directors, legal name or registered address have changed, mismatches may cause verification issues. You may need to update your public registry details before verification can be completed.

If verification is not completed by the required deadline, your account may face restrictions. This could affect your ability to process payments or receive payouts.

To avoid disruption, complete any verification request as soon as it appears in your Enthuse account.

Log in to your Enthuse back office. If action is needed, you will see a verification prompt or banner with the next steps. Follow the instructions shown in the verification flow. The information requested may vary depending on your account.

If you are setting up your account from the beginning, you will see the below banner:

If your account has been Restricted as further information is required, you will see the below:

Before submitting your details: