Enthuse Events

If you need help with your event registration platform (formerly Primo Events)

James Bainbridge avatar Will Swan-Bell avatar Rosie Parkinson avatar +3
49 articles in this collection
Written by James Bainbridge, Will Swan-Bell, Rosie Parkinson and 3 others
Guides

Understanding your Event Key Statistics Totalisers

Key Statistics quickly tell you how your event is performing in terms of registrations and donations
Georgina Oxford avatar
Written by Georgina Oxford
Updated over a week ago

Understanding your Event/Appeal page totaliser

Find out where to see your totaliser and what's included in it, to quickly see how your campaign is going.
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Written by Georgina Oxford
Updated over a week ago

What are the Email Components/Parameters and what do they do?

The parameters and components available when designing an email in the Events Platform.
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

How to edit virtual journey milestone emails

Some virtual journeys come with a communications packā€”here's how to use it with the milestone emails
Georgina Oxford avatar
Written by Georgina Oxford
Updated over a week ago

New Events Navigation

Learn about our new events back office navigation
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Written by Will Swan-Bell
Updated over a week ago

New Enthuse Event Types

Learn about our new simplified event types
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

Opening or closing an event

Open or close events to allow or stop registrations for your event.
James Bainbridge avatar
Written by James Bainbridge
Updated over a week ago

Creating a Virtual or Hybrid event

Participants can manually upload activity onto their fundraising pages, integrate with Strava and track their progress on a leaderboard.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Creating a ticketed event

Create an event where you can purchase multiple tickets in one go.
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Written by Rosie Parkinson
Updated over a week ago

Creating a registration event

Create a registration event via the Enthuse Events platform. For in person events and virtual events which don't require Strava.
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

Adding fundraising to your event

Turn on fundraising for your event so people registering for your event are invited to set up a fundraiser page.
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

Changing the design of your event

Customise the design of your event to provide a fully branded experience for your participants.
James Bainbridge avatar
Written by James Bainbridge
Updated over a week ago
Managing events

What Scheduling Options do I have for my Custom Emails?

Scheduling options for post-registration emails in Events
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

How does the Fundraising Onboarding Component work?

The mechanism of the Fundraising Onboarding Component in the Email tool within Events.
Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

How to cancel, refund and void a registration

How to cancel, refund and void orders on the Event Registration platform.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

I can't open my event

Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Updating the dates on entry fees

How to change the dates entry fees are available to purchase on an event
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Running a test registration for my event

Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Hiding an event or an entry fee from public view

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Written by Rosie Parkinson
Updated over a week ago

How do I change event dates?

Updating event dates on the Event Registration platform
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

What event type should I use?

When you set up an event, you need to choose an 'Event Type'. This article explains the differences between them.
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Written by Georgina Oxford
Updated over a week ago

Entry limits and waiting lists

This article explains how to add entry limits and waiting lists to your event.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Virtual Journeys

Virtual Journeys can be created on the Enthuse Fundraising & Events platform
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Managing Teams

This article explains the Team functionality available on the Event Registration platform.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Managing team members

Adding and removing members to/from a team
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Written by Josie de Metz Lydon
Updated over a week ago

Adding entry limits to events and entry fees

This article will explain how to add entry limits to events and entry fees to restrict the number of tickets that can be purchased.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Adding images to emails on the Events platform

Images can be added to emails using image hosting sites.
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Written by Josie de Metz Lydon
Updated over a week ago

Adding Participants to an Event as a Charity Admin

Registrants can be added to events by charity users through the admin area of the events platform.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Importing Registrations on the Events Platform

Upload a CSV file including registration data. This will enable you to quickly add participants to your event.
Rosie Parkinson avatar
Written by Rosie Parkinson
Updated over a week ago

Deleting registrants from Event registration

Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago

How to add in a sponsor logo/an extra logo onto your registration form

Will Swan-Bell avatar
Written by Will Swan-Bell
Updated over a week ago