When you set up a recurring donation via Enthuse, you'll receive an email to confirm the recurring donation setup, and you'll get a payment receipt too.

Please note: This article is for donors.

  • If you're part of a charity that uses Enthuse for donations and fundraising, you can find out about the emails you'll receive here

  • If you're fundraising for a charity via Enthuse, you can find out about the emails you'll receive here

Here's a rundown of the emails that we send:

Recurring payment confirmation

This email confirms the recurring payment you've set up. You'll get a separate email receipt for the first payment. If you're paying by Direct Debit, you'll get another email too - you can find out about that here.

Receipt

This email is sent immediately after payment is taken.

If you're paying by card, the first payment will usually be taken on the day that the schedule is created, but Direct Debits are always scheduled in the future, so the payment notification will be sent when the payment has been taken. (usually 7-10 working days unless you've chosen a date further in the future)

Need your receipt resending? If you reach out to Support, or the charity you've supported, we can send you new email receipts for any donations you've made via Enthuse.

How to turn these emails on/off

If you have an account with Enthuse, you can turn these emails on and off in Settings > Notifications.

If you have any queries, please don't hesitate to reach out to the Support team. We'll be happy to help you.

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