We will accept refund requests only up until the point that the donation has been passed to the charity client. We do not charge a fee to process a refund (even though we incur costs to do so) and we return all transaction fees associated with the original donation when making a refund during this period. A refund request can be processed by either the charity or by Enthuse. It is also possible for donors to automatically refund their own donations via their online account.

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