If you want to cancel a recurring card payment or Direct Debit you have set up for a charity, you can do this in our platform.

To cancel a standing order or Direct Debit:

1. Sign in to the platform: https://app.charitycheckout.co.uk/admin/home

2.Select Accounts > Schedules in the CharityCheckout menu.

3. Find the recurring card payment or Direct Debit you wish to cancel.

4. Click the Pencil icon on the same row to open the Further Details pop up window.

5. Click Cancel Schedule in the pop up window.

6. Click Yes to confirm that you wish to cancel.

Did this answer your question?