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Support over the festive period 2024
Support over the festive period 2024

What support will be available to you over the festive period

Emma Smith avatar
Written by Emma Smith
Updated over a month ago

Many of our enthusiasts take a well-deserved break over the festive period, and as such our support will be limited during this time.

What support will be available to you over the festive period?


Full support coverage is being provided up to 4pm Dec 20th 2024 and from 9am Jan 6th 2025.

On the following days, support will be limited or not available:


Dec 23rd: Limited support available

Dec 24th: Limited support available

Dec 25th: Closed

Dec 26th: Closed
Dec 27th: Limited support available
Dec 28th: Closed
Dec 29th: Closed
Dec 30th: Limited support available
Dec 31st: Limited support available
Jan 1st: Closed

Jan 2nd: Limited support available

Jan 3rd: Limited support available

Jan 4th: Closed

Jan 5th: Closed

Support response times will be longer than usual during this period and in the first week from Jan 6th 2025.

Alternatively, you can speak to our Capibot. He can be found in the bottom right-hand corner of the enthuse platform and help centre. Capi is able to resolve more than 95% of queries immediately, and if he can’t, he’ll pass it on to our Support Team for review.

We wish you a safe and happy end to the year!

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